Refund & Returns Policy

1.Overview

At eGeez Inc.™ we are committed to ensuring every fan has a positive experience on our Platform. If you are not satisfied with a purchase made through the eGeez marketplace application, we are here to help.

This policy applies to all purchases made through the eGeez app and Platform. Please read it carefully as return eligibility, timelines, and outcomes may vary depending on the licensee or seller.

2.Return Eligibility

You may request a return within 15 days from the date of purchase as confirmed in your order on the eGeez app.

To be eligible for a return:

• The return request must be initiated within 15 days of purchase date
• The item must be unused, in its original condition, and in original packaging where applicable
• Proof of purchase must be available through your Order History on the app

The following are non-refundable under any circumstances:

• Shipping fees
• Items marked as Final Sale at the time of purchase
• Gift cards and wallet credits except where required by applicable law
• Premiere Drop pre-orders cancelled after 48 hours of placement

3.Third-Party Licensee Return Policies

eGeez operates as a marketplace platform connecting fans directly with verified licensees. Please note:

• Some licensees on the Platform may have their own return policies which may differ from this general policy
• Where a licensee does not accept returns, this will be clearly disclosed on the product page and at checkout before you complete your purchase
• eGeez strongly encourages all licensees to accept returns and works to ensure fair treatment of all customers

4.How To Initiate a Return

Step 1 — Open Order History

Go to your eGeez app → Account → Order History → Select the relevant order → Tap Return.

Step 2 — Contact Our Happiness Centre

Alternatively go to Account Settings → Happiness Centre to connect with our team via chat. A Happiness Agent will guide you through the next steps.

Step 3 — Submit Required Information

You will be prompted to provide:

• Clear photos of the item received
• Description of the issue — wrong item, damaged, quality concern, not as described
• Original packaging photos where applicable

Step 4 — Return Label

Once your return is reviewed and approved a return shipping label will be generated and sent to you. Please print and attach this label before sending your item back.

Step 5 — Licensee Review

The relevant licensee will review your return request based on submitted information and photos. Additional photos may be requested for further clarification.

5.Return Outcomes

Following licensee review, one of the following outcomes will apply:

6.Refund Processing

• Approved refunds are processed within 3 to 5 business days of approval
• Refunds are issued to the original payment method only — no exceptions
• Refunds will not be processed until the return process is fully completed and the return ticket is closed
• eGeez is not responsible for delays caused by licensee review timelines or incomplete return submissions by the customer

7.Exchanges

eGeez does not currently offer exchanges or store credit. If you are unhappy with your purchase please follow the return process outlined in Section 4.

8.Pop-Up Shop and In-Person Purchases

For items purchased from pop-up shops or physical retail events operated by licensees or third-party vendors:

• Do not ship items back unless the vendor’s return address is explicitly provided at checkout
• If a pickup or return address is available it will be displayed during checkout under shipping and pickup options
• Initiate a return ticket through the Happiness Centre and communicate directly with the licensee
• Return policies for in-person purchases are at the sole discretion of the licensee or vendor

9.Customer Responsibilities

Customers are responsible for:

• Initiating return requests within the 15-day window
• Submitting accurate information and clear photos during the return process
• Following all return steps as outlined in this policy
• Communicating directly with the licensee through our system in a timely manner

eGeez is not liable for:

• Lost, stolen, or damaged items once in the customer’s possession
• Failed returns resulting from incomplete steps or failure to communicate through the Platform
• Refund delays caused by customer non-compliance with return instructions

10.Fair Use Policy

eGeez monitors return activity across the Platform. If we identify abnormal or suspicious return patterns we reserve the right to:

• Contact you to discuss your return activity
• Limit return privileges on your account
• Suspend your account and any associated accounts in cases of return abuse

If you believe your account has been suspended in error please contact our Happiness Centre before sending any items back. Email: support@egeez.com

11.Licensee Discretion

Each licensee on the eGeez Platform maintains the right to determine in its sole and absolute discretion whether a return or refund is warranted and the amount of any applicable refund. eGeez facilitates this process but the final refund decision rests with the licensee in accordance with their policies and applicable law.

eGeez reserves the right to refuse orders or returns that are deemed suspicious, fraudulent, or in violation of this policy.

12.Escalation and Dispute Resolution

If your return is not resolved to your satisfaction:

• Request to speak with a Happiness Agent through the Happiness Centre
• Our team will review your case and mediate with the licensee on your behalf
• Unresolved disputes may be escalated in accordance with Section 11 of our Terms of Use

13.Contact Us

For any questions regarding this policy or your return:

eGeez Inc.™
8 The Green, Suite A
Dover, DE 19901
United States
Email: support@egeez.com
Happiness Centre: Available in-app via Account Settings
Website: www.egeez.com

eGeez Inc.™ — All rights reserved. eGeez is a registered trademark of eGeez Inc., registered with the USPTO and in other jurisdictions worldwide.